Questions
How does the free trial work?
Tell us about your shop on the Get Started page and we'll set it up and email you an invite. You get the full app for 30 days. Before it ends, your administrator chooses a plan from the Billing page - or does nothing, and the trial simply ends.
What do we need to run it?
A web browser. TEKTUNE runs on any computer, tablet or phone, installs like an app on phones, and has a Windows desktop app for messaging. There's nothing to host, install or maintain - updates arrive by themselves.
Does it replace our shop management system?
No - it works alongside it. Connect Tekmetric and every RO number in Message Center becomes a link straight to that repair order, but estimates, invoicing and parts stay where they are.
How does the time clock know someone is at the shop?
When someone clocks in or out, their phone shares its location and TEKTUNE checks it against a circle around your shop's address - 250 feet by default, and you choose anywhere from 50 to 2,000 feet. The check happens on TEKTUNE's servers, not the phone, and a GPS reading too blurry to trust is refused rather than guessed. Managers can still fix a forgotten punch; those are marked as manager entries.
Can we turn off the modules we don't use?
Yes. Each part of TEKTUNE is a module - rentals, inspections, tools, time off, time clock, messaging, e-signatures, kiosks and more - and you're free to turn any of them on or off whenever you like, for the whole shop or for individual roles.
How does everyone sign in?
Each person signs in with their own email and password. On shared shop computers and wall displays, people switch in with a 4-digit PIN.
Who can see our shop's information?
Only the people at your shop. Every shop has its own separate database and private file storage, and photos and documents are only shown to people signed in to that shop.
How does billing work?
Month to month by card, through Stripe. Your plan renews automatically each month, so nobody has to remember to pay. Your administrator can change plans, update the card, download invoices or cancel from the Billing page in TEKTUNE.